FREQUENTLY ASKED QUESTIONS

Are you planning to stay at the hotel Saint-Julien in the near future and need more information?
Here you’ll find answers to common questions we receive from our guests.
If you don’t see what you’re looking for, contact us and we’ll get back to you as soon as possible!

*BEFORE MY STAY*

Are you able to store luggages before our room is ready or after check-out?

Yes, we can store luggage before and after checkout, free of charge.

Could it be possible to have an additionnal bed?

If you would like an extra bed in your room, we will be happy to provide one at an additional cost of €50 per night per room. Only the Deluxe, Rez de Jardin and Supérieure Classique categories allow you to add an extra bed. Please do not hesitate to ask our team: contact@hotel-saint-julien-biarritz.fr.

What is your cancellation policy?

Please reference the rate that you booked for the cancellation policies associated with it or our terms and conditions of sales.

What are your terms & conditions of sale ?

To read of our terms and conditions of sales, please click here.

How do I subscribe to the cancellation insurance?

Once you have chosen the dates of your stay and your room, our partner Europ Assistance will offer you a cancellation insurance. You can take out this insurance directly on our booking engine , just before confirming your stay. To find out more, read the cancellation insurance summary and terms and conditions. Book your stay with peace of mind!

Is the hotel suitable to accommodate for families?

If you're looking for a family break at Le Saint-Julien, it's possible! Thanks to our communicating rooms, you can have two rooms on the same floor. So you can enjoy being with your children while preserving your privacy. Find out more >

And if you want to enjoy your stay in complete tranquillity, discover the Saint-Julien flat. Just a 5-minute walk from the hotel, this fully-equipped flat, which can accommodate up to 5 people, offers total independence and an uninterrupted view of the Basque coast. Find out more >

 

Do you allow pets?

We are happy to accommodate one (1) pet per room per night (max 10kg) for €12 per night per room. Your very special guests will even be provided with a basket and bowl.

Please leave them in your room if you are going to the breakfast room, or in their carrier bag if you wish to take them with you. Please also keep them on a leash or in their carrier bag when moving around the hotel. They will undoubtedly be exemplary guests, but we ask you to clean up any messes they make and prevent them from barking. Any damage caused by your dog will be billed to you.

Service dogs are of course welcome throughout the hotel.

What means of payments do you accept?

We accept cash and all major credit cards, including Visa, American Express and MasterCard. Please note that we cannot accept payment by cheque. Our hotel does accept cash as payment at check-out, but a valid credit card must still be presented upon arrival.

Will I be billed directly when I give my credit card number?

For all reservations, the customer must provide a credit card number in order to guarantee the reservation of your room for the duration of your stay:

-In the case of a reservation at the flexible rate, a pre-authorisation of one (1) euro on your payment card at the time of reservation. 7 days before your arrival, a new pre-authorisation equivalent to the amount of the first night will be made on your payment card, for all types of rate conditions (except non-refundable rates).

-In the case of a non-refundable booking, the full amount of the stay will be debited at the time of booking.

Will I be debited directly when I give my bank card number or will I pay at the hotel?

To guarantee your security and ensure greater confidentiality, our website uses the SSL encryption protocol. When data is transferred over the Internet, the information entered in the various forms is automatically encrypted. The SSL (Secure Socket Layer) encryption system automatically encodes data before it is transmitted over the Internet. It is only decrypted once it reaches the server of our booking engine & online payment provider.

SSL is currently the most reliable and widespread solution. To be sure that your browser is compatible, check for a key or padlock icon.

Do you have rooms for people with reduced mobility?

Disponemos de dos habitaciones accesibles para personas con movilidad reducida, con cuarto de baño equipado con ducha italiana. Elija la PMR extra gratuita al reservar su habitación en la planta jardín o deluxe o póngase en contacto con el hotel para reservarla. Por correo electrónico: contact@hotel-saint-julien-biarritz.fr

How many rooms can I book at once on your website?

If you would like to make a group booking for a celebration or event at our hotel, please note that the maximum number of rooms that can be booked online is four (4). Lookinf to book more? For detailed information, please contact our team at the following e-mail address : contact@hotel-saint-julien-biarritz.fr

Are VAT and city tax included in the price of my stay?

Rates include VAT but exclude the current city tax per person per night.

What are the hotel's environmental initiatives?

Commitment to the environment is an integral part of the values of all the hotels in the GINTO collection, including the Saint-Julien hotel. We are proud to offer our guests a breakfast labelled "Ocean Friendly Restaurant" by Surfrider Europe.

The Saint-Julien hotel is also reducing its consumption of plastic by offering all its guests the option of filling up as much as they like with still or sparkling water from a castalie carafe provided during their stay. To find out more >

*DURING MY STAY*

What time is check-in & check-out?

Rooms are available from 3pm on the day of arrival and must be vacated by 11am (local time).

Can I smoke in the hotel ?

For the comfort of our guests, the common areas inside the hotel are entirely non-smoking. Smoking in your room or in these areas will incur a €68 fine. For guests who still wish to smoke during their stay, we invite you to select a garden-floor room. Smoking is only permitted in outdoor areas, and not in bedrooms. Find out more about the garden level room >

Is there a extra charge for WIFI?

No, Wi-Fi is complimentary at the hotel Saint-Julien.

Where can we park our car?

We have a pay car park on the hotel premises, which is closed and secure. Please contact reception directly to reserve your space. By e-mail: contact@hotel-saint-julien-biarritz.fr or by telephone: +33 5 59 24 20 39

Do I need a credit card at check-in?

Yes, all guests need a valid credit card that matches their Identification.

At what time can I take my breakfast?

Continental buffet breakfast is served from 7:45 to 10:30 and costs EUR 18 per person per day for adults and EUR 9 per day for children aged 6 to 11. Children under 5 are free. We also offer gluten-free products to suit your dietary requirements.

I haven't booked my breakfast. Can I have it on spot on the day?

On simple request to our team, and payment of the supplement due, you can have access to the breakfast room.
If your room is marked "breakfast included", you do not need to book breakfast: it is included in the price of your stay.

What are the opening times for the cocktail bar?

The Saint-Julien cocktail bar is open from 24 April to 28 November from Thursday to Monday from 6pm to 1am, and on Sundays from 7pm to 10pm. And from 29 November from Wednesday to Sunday from 2pm to 9.30pm. To find out more >

Can I hire bicycles during my stay?

In collaboration with Marty Bike Rental, you can hire bikes or surfboards during your stay at Le Saint-Julien. Benefit from free delivery of the equipment directly to the hotel. Make the most of your getaway, whether exploring the countryside or surfing the waves of the Basque coast.
Find out more about bike hire >
Find out more about surfboard hire >

Can I have dinner at the hotel?

The Hôtel Saint-Julien is hosting a temporary restaurant until 30 September, expertly run by the chef duo Anema. Enjoy local, seasonal cuisine in the heart of Biarritz. The restaurant is open Thursday to Monday from 6pm to 1am. Sundays from 7pm to 10pm. More about the restaurant >

*after MY STAY*

How can I get a copy of my invoice?

Please contact us at the following e-mail address: contact@hotel-saint-julien-biarritz.fr.

I've forgotten something at the hotel, what can I do to have it back?

If you forget any personal items during your stay at the hotel, please contact us directly at the following e-mail address: contact@hotel-saint-julien-biarritz.fr

I want to share my feedback after my stay: how do I go about it?

Following your stay, you will receive a questionnaire to give us feedback on your experience.

How can I give a gift voucher to my loved ones?

You'd like to treat your loved ones to a visit to Biarritz and its wonderful Basque coast. Choose one of our gift vouchers available from our online shop: https://hotel-saint-julien-biarritz.secretbox.fr/?lang=en_US

Good to know : Your gift pack will be sent to you immediately in digital format. You can personalise your gift pack to suit your every whim, and the recipient can book their dates with the establishment (subject to availability) and enjoy their voucher for a year.

Quick Response Code