FREQUENTLY ASKED QUESTIONS

Yes, we can store luggage before and after checkout, free of charge.

If you would like an extra bed in your room, we will be happy to provide one at an additional cost of €50 per night per room. Only the Deluxe, Rez de Jardin and Supérieure Classique categories allow you to add an extra bed. Please do not hesitate to ask our team: contact@hotel-saint-julien-biarritz.fr.

Please reference the rate that you booked for the cancellation policies associated with it or our terms and conditions of sales.

To read of our terms and conditions of sales, please click here.

Once you have chosen the dates of your stay and your room, our partner Europ Assistance will offer you a cancellation insurance. You can take out this insurance directly on our booking engine , just before confirming your stay. To find out more, read the cancellation insurance summary and terms and conditions. Book your stay with peace of mind!

If you're looking for a family break at Le Saint-Julien, it's possible! Thanks to our communicating rooms, you can have two rooms on the same floor. So you can enjoy being with your children while preserving your privacy. Find out more >

And if you want to enjoy your stay in complete tranquillity, discover the Saint-Julien flat. Just a 5-minute walk from the hotel, this fully-equipped flat, which can accommodate up to 5 people, offers total independence and an uninterrupted view of the Basque coast. Find out more >

We are happy to accommodate one (1) pet per room per night (max 10kg) for €12 per night per room. Your very special guests will even be provided with a basket and bowl.

Please leave them in your room if you are going to the breakfast room, or in their carrier bag if you wish to take them with you. Please also keep them on a leash or in their carrier bag when moving around the hotel. They will undoubtedly be exemplary guests, but we ask you to clean up any messes they make and prevent them from barking. Any damage caused by your dog will be billed to you.

Service dogs are of course welcome throughout the hotel.

We accept cash and all major credit cards, including Visa, American Express and MasterCard. Please note that we cannot accept payment by cheque. Our hotel does accept cash as payment at check-out, but a valid credit card must still be presented upon arrival.

For all reservations, the customer must provide a credit card number in order to guarantee the reservation of your room for the duration of your stay:

-In the case of a reservation at the flexible rate, a pre-authorisation of one (1) euro on your payment card at the time of reservation. 7 days before your arrival, a new pre-authorisation equivalent to the amount of the first night will be made on your payment card, for all types of rate conditions (except non-refundable rates).

-In the case of a non-refundable booking, the full amount of the stay will be debited at the time of booking.

To guarantee your security and ensure greater confidentiality, our website uses the SSL encryption protocol. When data is transferred over the Internet, the information entered in the various forms is automatically encrypted. The SSL (Secure Socket Layer) encryption system automatically encodes data before it is transmitted over the Internet. It is only decrypted once it reaches the server of our booking engine & online payment provider.

SSL is currently the most reliable and widespread solution. To be sure that your browser is compatible, check for a key or padlock icon.

Disponemos de dos habitaciones accesibles para personas con movilidad reducida, con cuarto de baño equipado con ducha italiana. Elija la PMR extra gratuita al reservar su habitación en la planta jardín o deluxe o póngase en contacto con el hotel para reservarla. Por correo electrónico: contact@hotel-saint-julien-biarritz.fr

If you would like to make a group booking for a celebration or event at our hotel, please note that the maximum number of rooms that can be booked online is four (4). Lookinf to book more? For detailed information, please contact our team at the following e-mail address : contact@hotel-saint-julien-biarritz.fr

Rates include VAT but exclude the current city tax per person per night.

Commitment to the environment is an integral part of the values of all the hotels in the GINTO collection, including the Saint-Julien hotel. We are proud to offer our guests a breakfast labelled "Ocean Friendly Restaurant" by Surfrider Europe.

The Saint-Julien hotel is also reducing its consumption of plastic by offering all its guests the option of filling up as much as they like with still or sparkling water from a castalie carafe provided during their stay. To find out more >

Rooms are available from 3pm on the day of arrival and must be vacated by 11am (local time).
The Appartement is available from 4pm on the day of arrival and must be vacated by 10am (local time) at the latest.

For the comfort of our guests, the common areas inside the hotel are entirely non-smoking. Smoking in your room or in these areas will incur a €68 fine. For guests who still wish to smoke during their stay, we invite you to select a garden-floor room. Smoking is only permitted in outdoor areas, and not in bedrooms. Find out more about the garden level room >

No, Wi-Fi is complimentary at the hotel Saint-Julien.

We have a pay car park on the hotel premises, which is closed and secure. Please contact reception directly to reserve your space. By e-mail: contact@hotel-saint-julien-biarritz.fr or by telephone: +33 5 59 24 20 39

Yes, all guests need a valid credit card that matches their Identification.

Continental buffet breakfast is served from 7:45 to 10:30 and costs EUR 18 per person per day for adults and EUR 9 per day for children aged 6 to 11. Children under 5 are free. We also offer gluten-free products to suit your dietary requirements.

On simple request to our team, and payment of the supplement due, you can have access to the breakfast room.
If your room is marked "breakfast included", you do not need to book breakfast: it is included in the price of your stay.

The Saint-Julien cocktail bar is open from 24 April to 28 November from Thursday to Monday from 6pm to 1am, and on Sundays from 7pm to 10pm. And from 29 November from Wednesday to Sunday from 2pm to 9.30pm. To find out more >

In collaboration with Marty Bike Rental, you can hire bikes or surfboards during your stay at Le Saint-Julien. Benefit from free delivery of the equipment directly to the hotel. Make the most of your getaway, whether exploring the countryside or surfing the waves of the Basque coast.
Find out more about bike hire >
Find out more about surfboard hire >

The Hôtel Saint-Julien is hosting a temporary restaurant until 30 September, expertly run by the chef duo Anema. Enjoy local, seasonal cuisine in the heart of Biarritz. The restaurant is open Thursday to Monday from 6pm to 1am. Sundays from 7pm to 10pm. More about the restaurant >

Please contact us at the following e-mail address: contact@hotel-saint-julien-biarritz.fr.

If you forget any personal items during your stay at the hotel, please contact us directly at the following e-mail address: contact@hotel-saint-julien-biarritz.fr

Following your stay, you will receive a questionnaire to give us feedback on your experience.

You'd like to treat your loved ones to a visit to Biarritz and its wonderful Basque coast. Choose one of our gift vouchers available from our online shop: https://hotel-saint-julien-biarritz.secretbox.fr/?lang=en_US

Good to know : Your gift pack will be sent to you immediately in digital format. You can personalise your gift pack to suit your every whim, and the recipient can book their dates with the establishment (subject to availability) and enjoy their voucher for a year.